Frequently Asked Questions
Frequently asked questions on directors-chair.co.uk
1. Shipment & delivery
2. Payment methods
What payment methods are there? |
3. Models
4. Prints
5. Covers
Can I order different colours on the seat and backrest? |
Can I wash the fabric cover? |
Are there replacement covers? |
6. Returns
Can I return my director’s chair if it is too big or too small? |
What warranty do I have on my director’s chair / deckchair? |
7. Complaints
What do I do if the chair is delivered broken? |
8. Contact
Where can I get advice in person? |
9. Company prices
Do I get a bulk price as a company? |
How long does delivery take for orders of 20 items or more? |
Answers
1. Shipment & delivery
No! Orders from 1 item are no problem. With or without printing. We also offer an express delivery (for orders before 11 am delivery is possible on the next working day, Mon-Fri). |
Yes! You can also configure and design your own deckchair or director’s chair. |
How long is the delivery time? |
Within Germany, the delivery time is 1 - 3 working days (after receipt of payment). |
How much are the delivery costs for the director’s chair / deckchair? |
Here are more details about the delivery costs. |
2. Payment methods
What payment methods are there? |
You have the option to pay directly with PayPal, by credit card, invoice or advanced payment. |
Can I buy a voucher? |
Due to the many design options and the many colour and frame combinations, we do not offer sales vouchers. |
3. Models
Are there director’s chairs for children? |
Yes! For children, we offer an extra small director’s chair - the Nanni model can be printed however you like, like the models for the ‘large ones’ |
Is the director’s chair also available as a rocking chair? |
Rocking chair fans won’t go empty-handed with us either. The rocking director’s chair Pedro is perfect for you! |
What material are the director’s chairs / deckchairs made from? |
Most of our models are made from beech wood. There is an option to choose between different varnishes.
We also offer director’s chairs and deckchairs made from aluminium. These are perfect for the outdoor sector. |
Where are the director’s chairs / deckchairs manufactured? |
The director’s chairs and deckchairs from the online shop regiestuhl.de are Made in the EU! |
4. Prints
Can I have my director’s chair / deckchair printed all over? |
We can print the front and back of the director’s chair. On request, we will also print the seat. |
What format does regiestuhl.de need for my logo print? |
To enable us to print your company logo perfectly, we need you to provide it as a vectorised file. You should have received the logo as a .eps or .ai file from your graphic designer. If you only have access to a .jpg, we cannot print the logo without a white border! |
Can I have my director’s chair printed with an image? |
Would you like a holiday photo or a graduation photo on the deckchair or director’s chair? No problem! Send us the file in a high resolution as a .jpg and we will print it on the chosen chair. However images in JPG form are printed with a border, i.e. a free-standing logo print is not possible with this format. |
Why do the printing costs vary? |
The printing costs are calculated on the basis of the print, the printing process, the printing foil and the number of prints.
Do you own a company or are you looking for printable director’s chairs and deckchairs on behalf of a company? Then send us a request with your details and you will receive a company price list from us! |
5. Covers
Can I order different colours on the seat and backrest? |
Upon request, you can also order different coloured seats and backrests, even from an order quantity of only 1 chair. |
The covers are special productions and only fit our chairs!
The fabric not fitting other chairs is not a justified reason for a complaint!
6. Returns
7. Complaints
What do I do if the chair is delivered broken? |
Please send us an inquiry by email to info@directors-chair.co.uk or call us. We need pictures of the packing boxes, the delivery stickers and photos of the faulty chair. |
8. Contact
Where can I get advice in person? |
Telephone orders and advice at:
+498104 6470913 | Mon-Fri, 09:00 - 17:00
MOONICH Produktkonzepte und -realisierung GmbH
regiestuhl.de
Kramergasse 32 · D-82054 Sauerlach
Tel: 0049 8104 64709-0 · Fax: 0049 8104 64709-9
Email: info@directors-chair.co.uk
You can even send us a request here: contact-form.
9. Company prices